Identifying your organization's CDTs is only the first step; knowing how to use them effectively can be a whole different challenge. Manuals, tips, tricks, and etiquette guidelines for each CDT can be quite extensive, making it overwhelming to figure out where to begin. Here are some ways to steer yourself in the right direction.
Tutorials
Whether you're unfamiliar with how to use an app correctly or seeking to enhance your existing knowledge, start by reaching out within your organization (as discussed earlier). Ask questions like, "Where can I find resources to learn more about using [app name]?" Many organizations have dedicated materials for individuals like you.
Now, you might feel hesitant to ask such a seemingly basic question, fearing that everyone else already knows the ropes. In such cases, conduct some preliminary online research. Use keywords like "intro," "basics," "beginner," or "overview" when searching for information. Alternatively, consult trusted friends for recommendations and insights. Armed with this knowledge, you can approach colleagues with open-ended questions like, "I've noticed we use [app name] here, and while I have some familiarity with it, I want to make sure I'm on the same page as everyone else. What's the best approach for me to achieve that?"
If you prefer or need to learn independently (perhaps your organization lacks specific resources), here are some general steps to follow:
Conduct basic online research, employing relevant keywords.
Perform app-specific online searches using keywords tailored to your needs (e.g., "Microsoft Word mail merge introduction").
Explore YouTube for tutorials using similar search terms as above.
Look for tutorial series from established training platforms like LinkedIn Learning, Udemy, Skillshare, Coursera, or edX. Some of these resources are free, while others require payment.
Lastly, keep in mind that mastering the technical aspects of an app doesn't automatically guarantee the ability to produce high-quality results. Consider that an architect invests years in education before becoming proficient at creating blueprints. The app they use is merely a tool for their work, not a magical solution for achieving excellence.
Etiquette
Mastery of a CDT doesn't necessarily equate to using it appropriately. To help you navigate the etiquette, here are some valuable tips from the Whitman Career and Community Engagement Center (CCEC). It's important to note that while many of these tips are intended for the workplace, they can be equally relevant to various aspects of your life at Whitman, during study abroad experiences, internships, and more.
15 Essential Email Etiquette Tips for Every College Student by Casey Brown, Word Counter
Ask the Etiquette Expert: 8 Rules for Texting at Work by Jacqueline Whitmore, Entrepreneur
The Do's and Don'ts of Social Media Etiquette at Work by Clarissa Windham-Bradstock, Forbes
Zoom Etiquette: Tips for Better Video Conferences by Emily Post, The Emily Post Institute Inc
9 Rules of Office Phone Etiquette by Glassdoor Team, Glassdoor
Proper Phone Etiquette in the Workplace by Keith Miller, Future of Work
The Ultimate Guide to Business Communication by Grammarly Business, Grammarly
To learn more about these types of etiquette, please feel free to contact the CCEC.
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